Eligibility

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

• To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Initiating a Return

• To start a return, please contact us
• If your return is accepted, we’ll send you instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
• You can always contact us for any return questions at hello@squisharoo.com.au

Shipping Costs

• The customer is responsible for covering the cost of return shipping.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for items lost or damaged during return transit.

Damages and issues

• Please inspect your order as soon as you receive it. If the item is defective, damaged, or incorrect, please contact us immediately so we can resolve the issue.

Exchanges 

• The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

• We will notify you once we’ve received and inspected your return, and let you know if the refund was approved.
• You’ll be automatically refunded on your original payment method within 10 business days if approved. Please remember it can take some time for your bank or credit card company to process and post the refund.
• If more than 15 business days have passed since we’ve approved your return, please contact us.

Exceptions / non-returnable items

• We do not accept returns if the box/packaging has been ripped, damaged or in unsaleable condition. Please get in touch if you have questions or concerns about your specific item.
• Unfortunately, we cannot accept change of mind returns on clearance items or gift cards.
  

*Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.

We know the drill – you’ve been needing to return it, but life gets in the way. We are happy to help you return that one, and offer a 30 day return period for you to make that tough decision! Please refer to our returns policy for more information.

Sadly, we know that sometimes our products are just not quite the right fit for some people. You can certainly return anything you order from us for a full refund, provided it is returned within 30 days.

*Please note: Not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout. All products must be returned in as new condition, with any tags and the original box.

**Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.

The customer is responsible for covering the cost of return shipping.

We recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for items lost or damaged during return transit.

*Please note: Not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout.

We are working hard behind the scenes to get our products in and out of our fulfilment centres. We strongly encourage that you send through a photo of your receipt from the post office as proof your return has been lodged. As soon as we have this information, we can action either your exchange or refund immediately! If you forget to grab this receipt, we will just need to wait until that one gets back to our warehouse before we can go ahead.

We’re sad to see you go! Should you receive a refund for your order, you will receive an email confirming this has been processed from our end. From there, it will take 2-5 business days to process into your account, depending on your bank. If it takes any longer than this, we would recommend contacting your bank or merchant (eg. Afterpay) directly.