Refund policy

Eligibility

• We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
• To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Initiating a Return

• To start a return, you can contact us at hello@squisharoo.com.au
• If your return is accepted, we’ll send you instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
• You can always contact us for any return questions at hello@squisharoo.com.au

Shipping Costs

• The customer is responsible for covering the cost of return shipping.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for items lost or damaged during return transit.

Damages and issues

• Please inspect your order as soon as you receive it. If the item is defective, damaged, or incorrect, please contact us immediately so we can resolve the issue.

Exchanges 

• The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

• We will notify you once we’ve received and inspected your return, and let you know if the refund was approved.
• You’ll be automatically refunded on your original payment method within 10 business days if approved. Please remember it can take some time for your bank or credit card company to process and post the refund.
• If more than 15 business days have passed since we’ve approved your return, please contact us at hello@squisharoo.com.au

Exceptions / non-returnable items

• We do not accept returns if the box/packaging has been ripped, damaged or in unsaleable condition. Please get in touch if you have questions or concerns about your specific item.
• Unfortunately, we cannot accept change of mind returns on clearance items or gift cards.